Print Management Whitepapers

There has been a significant shift in the way organizations think about the cost and value associated with printing and imaging. In view of the findings of leading industry analysts such as Gartner and IDC (see Fast Facts on page 4), organizations are eager to trim document output costs, which are now estimated at between one and three percent of revenue. Productivity expenditures are thought to be even greater, with IT professionals typically spending up to 15 percent of their time on printing and related issues. These experts and others suggest that savings of as much as 30 percent of overall printing costs can be obtained through active management of the document output environment. Because it pays to get rightsizing right A growing majority of companies are turning to rightsizing as a strategy to optimize their document output fleet. It’s a move that is beginning to have a significant impact on fleet size. Yet smaller fleets do not automatically add up to lower management and support costs. The failure lies not in rightsizing as a strategy, but rather in the mistaken way some companies approach its implementation. Lacking a sound life-cycle management plan, such companies steadfastly hang on to document output devices until they are completely inoperable rather than invest in newer technology. Today it is not uncommon to find that as much as 50 percent of the devices in an organization’s printer fleet are more than five years old. Considering that supply costs for older workgroup printers can be as much as twice those for today’s multifunction printers (MFPs), this effort to stretch initial capital investment, and thereby maximize ROI, leaves many organizations spending more, not less. Thanks to recent technological advances, many newer output devices now offer significant savings in supplies and energy costs while enhancing productivity. Download the full whitepaper: HP Not Broke

Executive Summary Cloud computing is one of the hot topics of our day. And it deserves all the attention, because it has the potential to deliver a wide range of innovative services for the management of infrastructure, development platforms, software applications, and complex business processes more efficiently and cost-effectively than ever before. It will also speed up the development of intelligent, proactive “next gen” documents that will improve the productivity of Knowledge Workers around the world, But several challenges lie in the way before the cloud becomes a widely accepted paradigm for computing. There are concerns about security. And there is considerable confusion about the relative merits of public, private and hybrid clouds. Nevertheless, cloud computing is fast-becoming a dynamic force in the business world. And forward-thinking clients have discovered that the right approach to cloud-based services can help them improve performance and create a competitive advantage today. For more information, please read on... Download Full Whitepaper: Can You Trust the Cloud? A Practical Guide to the Opportunities and Challenges Involved in Cloud Computing

Executive summary Are you using multiple Ethernet and Fibre Channel connections and wires to manage the network and storage traffic in your operating environment? Then you are likely concerned about Ethernet and Fibre Channel sprawl and associated management and maintenance costs. Having diverse networks adds to the workload of day-to-day operations. As market dynamics change, the way you operate your business also needs to change. It may be time for you to consider lossless 10 GbE Ethernet 1 and Fibre Channel over Ethernet (FCoE) technology as building blocks toward a converged network. Convergence is the fundamental way to operate technology and business today—at a lower total cost of operation (TCO), and with a higher return on investment (ROI). It allows you to simplify your infrastructure by pooling your compute, storage, and server resources via virtualization technologies. HP delivers market-leading Converged Infrastructure products and solutions. Our proven blade servers and enclosures can help you reduce 77 percent of your data center footprint2 by moving from rack mount to blade server platforms. With Converged Enhanced Ethernet (CEE)/FCoE networking technology, you reduce the number of host bust adapters, switches, and cabling in the data center—enabling greater savings. FCoE is a new protocol that enables Fibre Channel traffic to be run in an Ethernet network. FCoE combines two leading technologies: the Fibre Channel protocol, which is the predominant storage area network (SAN) technology; and Ethernet, which is supported in all servers and data centers to provide more options to users for FC SAN connectivity and networking. Download Full Whitepaper: Converged Block Storage Solution with HP StorageWorks MPX200 Multifunction Router and EVA

Protecting sensitive, proprietary or classified information has always been challenging. Nevertheless, before the advent of today’s digitally networked offices and increasingly sophisticated threats, maintaining airtight security of confidential documents often meant simply putting those documents away and locking the door behind you at the end of the workday.
In this uneasy, post-9/11 environment, however, managers in government as well as healthcare, financial services, pharmaceuticals and other segments of corporate America are more aware than ever before of the need for deploying more sophisticated document security processes and technologies to ensure confidentiality.

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In today’s information age, protecting critical data of an organization’s branch offices, across multiple locations, should be standard practice. However, delivering a robust data protection strategy in environments with limited resources and often untrained personnel, can prove challenging. IDC quantified the size of this challenge: one-fifth of large companies have over 50% of their data in remote offices1, and another one-third of large companies have 20-50% of data in their remote offices. Very often, business-critical data at remote or branch office (ROBO) locations is inadequately protected, exposing the business to greater risk of lost data and lost productivity. Introduction A study conducted by industry analyst Enterprise Strategy Group found that the top three IT priorities for remote office / branch office (ROBO) locations were driven by business priorities: to improve information security, ensure regulatory compliance, and enhance disaster recovery2. However, the many choices in data protection technologies and approaches, coupled with a wide range of vendors to choose from, can make data protection planning a daunting endeavor. This white paper drills deeper into these challenges and the considerations for a better way to approach data protection. It also explains how the HP data protection portfolio can help businesses overcome their data protection challenges, and drive better business outcomes. The white paper includes a glossary, defining terms used to expand data protection approaches, and where customers can find further information on HP data protection offerings. Download Full Whitepaper: Data Protection for Businesses with Remote Offices Across Multiple Locations

In today’s business world the ROI of any project is important as competition increases, it is imperative that a company make sure investments generate a large enough return. Increasing business efficiency is the most compelling reason for investing money in any project. Obviously technology has helped many businesses over the last 10-15 years become more efficient. Just replacing typewriters with word processors and calculators with spreadsheets initiated a huge increase in productivity per employee. Taking the next step is more challenging than simply replacing one tool for another as these programs were basically point solutions. It was predicted as early as 1975 that the “paperless office had arrived”. Obviously progress has been made toward this goal, but the amount of paperwork necessary to run a business (particularly a regulated one such as financial services and medical clinics) has increased a great deal since 1975. Just to maintain the status quo requires businesses to move to the next level in office productivity and implement a complete document management solution. Almost every business in today’s workplace uses some type of document management system (including paper-based systems) to maintain the documents used on a daily basis. Accounting departments maintain A/P and A/R files for customers and vendors. The sales department maintains orders for each of the customers. Customer service representatives maintain records on service calls and the service needed. A comprehensive electronic document management system (EDMS) can provide a method for storing all relevant documents about a particular customer or vendor allowing office staff to gain a total view of the customer or vendor. If the EDMS can be integrated into the point software solutions that each department uses, significant gains in productivity and efficiency can be gained. For instance the accounting department could access documents (orders, invoices, contracts, …) online from their accounting application. Sales could access documents from their CRM (customer relationship management) software. The goal of an EDMS should be the software glue that ties the different software packages together in such a manner that all departments in a business gain efficiencies. Download the full whitepaper: Document Management Return on Investment Analysis

Introduction This white paper has been prepared on behalf of Xerox Corporation by Bissett Communications, publisher of The MFP Report newsletter. It updates a previous white paper (From Peripheral to Platform: MFP Software Development Tools and Xerox’s Extensible Interface Platform) released in October 2006, when Xerox announced its Extensible Interface Platform. EIP is a Web services application development environment that enables software developers to create server-based applications that seamlessly interact with Xerox multifunction printers (MFPs) in the office via the device control panel. Significant changes have occurred since EIP debuted, thus warranting an updated assessment. The market for MFP software tools has expanded dramatically with regard to the number of participating MFP manufacturers, the scope and level of interest among independent software vendors (ISVs), the evolution of the software tools and partnering programs, and the receptivity of businesses and sales channels to MFP-related software. At the same time, Xerox has gained substantial experience with EIP and has implemented many aspects of its partnering program that were planned but not yet implemented in 2006. This updated and expanded white paper is divided into six sections:  The first section describes the relevance of MFP software platforms such as EIP from the perspective of MFP customers, software developers, MFP sales channels, and MFP vendors.  The second section provides a historical overview of the MFP solutions market, highlighting the convergence between document management and MFP-based document capture as a backdrop for the development of today’s MFP software platforms.  The third section considers MFP software development platforms in greater depth, including the relative merits of the two main technical approaches. Also assessed are key business considerations regarding the way vendors bring their tools to market.  The fourth section provides a more detailed assessment of Xerox’s EIP, including its origins, development, components, capabilities and device dependency. Also included is a comparison of EIP to competing MFP software application platforms.  The fifth section focuses on Xerox’s EIP business strategy, including its partner program and go-to-market activities, and compares Xerox approach to that of key competitors.  The sixth section concludes with an overall assessment of EIP, pointing to the continuing opportunities and challenges Xerox faces in the MFP solutions marketplace. Download Full Whitepaper: Expanding the MFP Ecosystem with Xerox's Extensible Interface Platform (EIP)

Introduction NOTE: This document refers to Remote Services as a collection of tools used on various Xerox products. The features and information contained in this document refer to the Production Remote Services, prInteract and SMart eSolutions tools. Xerox is responsive to the security concerns of our customers. Xerox Remote Services are designed to avoid making networks more susceptible to viruses. Remote Services transactions always originate from the device, based on authorizations made by the customer. Remote Services can only  communicate with a secure server at Xerox that conforms to the stringent requirements of the internal Xerox Corporation information management  infrastructure. Customers do not need to make any changes to Internet firewalls, proxy servers, or other security infrastructure. Xerox systems are designed to integrate within customer workflows. They connect to the network and push machine data to Xerox Communication servers where the information can be reviewed and analyzed to be used to evaluate service issues as well as to automate billing and supplies replenishment. This built-in knowledge-sharing feature of Xerox systems is what makes Xerox Remote Services viable and its approach unique. Xerox Remote Services helps differentiate Xerox machine performance and support from other equipment suppliers. While other vendors may remotely monitor some of their machines, Xerox has developed integrated systems and remote tools, and coupled them with highly skilled Xerox support teams who are tasked with working to make Xerox customers more productive and satisfied. This combination creates a high value Remote Services capability that provides proactive problem resolution, and a robust underlying knowledge of the customer’s needs. Download Full Whitepaper: Focus On Security Xerox Remote Services Security White Paper

Seattle, WA – August 27, 2010 - One Print Solutions, Inc. now offers two FREE whitepapers to companies looking to either enter the managed print market or for companies looking for an economical solution that is scalable. One Print Solutions, Inc. has created a comprehensive, turnkey solution that allows dealers to kick start their own managed print business with no capital outlay, no training curve for internal resources and is essentially a complete “business in a box”. As part of its MPS business kit, One Print Solutions offers remote monitoring, high quality compatible cartridges, nationwide delivery within 24-48 hours, leasing programs, help desk support, and nationwide printer service. They also offer a comprehensive training program, marketing solutions, and a fully outsourced administrative support team. This last piece is the true differentiator from other programs and is the backbone of our whitepapers. According to Gary Halperin, CEO “I have been involved with managed print since 2002 and I have seen what works and what doesn’t. In managing the infrastructure for a $50 million business, I would’ve taken advantage of the ability to grow my business without all of the risks and costs associated with delivering the entire solution set like One Print Solutions has. In this model, you sell a page and buy a page as well as lock in your infrastructure costs.” Download Full Whitepaper: Free MPS Whitepapers Now Available From One Print Solutions

Europe’s top 25 Financial Services companies spend an estimated1 €9.2bn on sending information to their customers every year. Research commissioned by Xerox shows that customers tell us that they receive too much information and most if it is irrelevant; banks tell us that they believe better targeted communication would improve cross-selling and grow their revenue. As part of our research, we wanted to understand how the money devoted to customer communications could achieve maximum impact from their customer communications by banks. Our Research We commissioned Coleman Parkes to carry out a wide-ranging European Research Study canvassing the views of 259 retail banks in France, Germany, Italy, The Netherlands, Spain, Sweden and the UK. We had in-depth discussions with Heads of Customer Communications, Heads of Operations and Heads of Distribution. We also conducted1,729 detailed consumer interviews online in the same countries. Finally, we interviewed 35 major retailers (five in each country). Involving the retail industry in our research was vital: this industry has a proven track record tailoring its communication to their customers needs – it was the voice of experience that our research needed. Download Full Whitepaper: How Do You Talk To Your Customers?

There’s more to running an efficient and cost-effective printing and imaging environment than just buying new devices. A well planned, strategic approach to managing printing and imaging can reduce costs and increase productivity through the entire lifecycle of the devices in your state or local government agency. HP Total Print Management (TPM) can help by bringing together balanced deployment, optimized utilization and industry-leading networked technology to optimize operations. Think about it: Evaluate your current needs, resources and costs. Act on it: Plan strategic improvements and put them into place. Work with it: Manage your optimized environment on an ongoing basis. Get help with it: Learn more about how Hewlett-Packard can help. Think about it You can’t begin to reduce costs or increase productivity until you know how much time and money your organization is currently devoting to meeting printing and imaging needs. That’s why the first step in a strategic approach to management is a thorough assessment of your needs, existing resources and present costs. The questionnaire on the next page, while by no means exhaustive, can serve as a starting point for helping you establish a solid foundation for planning.

Download Full Whitepaper: How To Apply A Strategic Approach To Managing Printing and Imaging

Streamline your business,share information and maintain regulatory compliance with HP’s document capture solutions. HP Scanjet 7800 Scanner Fast, powerful sheet-fed scanner for workgroup document management. •25 ppm, 50 ipm •50-page ADF plus card slot •Up to 1200 dpi •Complete document management software suite      –HP Smart Document Scan Software      –EMC Captiva ISIS and TWAIN drivers      –Kofax SVRS image improvement software      –ScanSoft PaperPort document management software      –New Soft Biz card reader      –IRIS ReadIRIS OCR software      –Adobe Photoshop Elements HP Scanjet 8350/8390 Scanner Fast, powerful flatbed scanners, plus transparent media adapter for additional media-scanning flexibility. •25 ppm/50 ipm—HP Scanjet 8350 •35 ppm/70 ipm—HP Scanjet 8390 •100-page ADF •Complete document management software suite      –HP Smart Document Scan Software      –EMC Captiva ISIS and TWAIN drivers      –Kofax SVRS image improvement software      –ScanSoft PaperPort document management software      –New Soft Presto! PageManager document management software for Mac users      – IRIS ReadIRIS OCR software      – Adobe Photoshop Elements • Integrated 4x9-inch TMA • Up to 4800 dpi Download Full Whitepaper: HP Document Capture Solutions

Abstract This document defines the “Best Practices” for Enterprise Virtual Array Cluster (EVA Cluster). These best practices are strongly recommended based upon our field experience with the EVA Cluster solution and should be followed as closely as possible. The intended audience for this document is customers and administrators who configure and use EVA Cluster, testers, installers, and troubleshooters of the product. Introduction and philosophy of best practices The HP StorageWorks Enterprise Virtual Array Cluster is a bigger and faster product than a single EVA array. It comes with Command View software that makes it simple to manage, saving management time and money, and reduces configuration errors. You can help reduce errors and unnecessary expense by implementing a few best practices and enhancing your EVA Cluster for its intended applications. This paper highlights some basic configuration rules and tradeoffs for enhancing the EVA Cluster for cost, availability, and performance. Getting the most from your HP EVA storage has never been easier. EVA Cluster can offer ease of use for day-to-day operations. However, the breadth and flexibility of EVA Cluster capabilities coupled with the implementation as a fabric based storage solution introduces multiple opportunities for issues with performance and stability of the solution. This document is intended to describe practices that HP has learned from field experience that will help avoid issues with performance or stability. However, if a user chooses to operate beyond these best practices, this document describes tools to allow the administrator to pay extra attention to factors mentioned in this document, such as congestion of fabrics and saturation of array controllers. Careful monitoring can help to avoid issues. This document is a “work in progress,” questions, discrepancies areas that need to be clarified and areas where the recommendations do not meet your particular need should be directed to EVACluster@hp.com. It should be noted that this solution is different from the SVSP solution; there are different features highlighted and exposed for each of the products. Therefore this guide should only be used to reference the EVA Cluster solution, likewise refer to the SVSP best practices as a reference for that solution. Download Full Whitepaper: HP Enterprise Virtual Array Cluster Best Practices

Despite the critical roles networked imaging and printing resources play in the processes and workflows of large and small organizations alike, IT professionals frequently ignore security threats to the imaging and printing infrastructure and often leave it entirely unsecured. Imaging and printing environments aren’t currently a primary target for network attacks, but this will likely change as hackers find traditional servers more difficult to exploit and look for other targets. If IT fails to safeguard these valuable resources beforehand, attacks against unsecured network communications can endanger data confidentiality, which can increase litigation exposure and compromise compliance with government and industry regulations like the Health Insurance Portability and Accountability Act (HIPAA), the Sarbanes-Oxley Act of 2002, the Patriot Act, the California Database Protection Act of 2001, the Gramm-Leach-Bliley Act (GLB), the Basel II Accord, the IPv6 Mandate, and SEC rules.1 For example, print and digital-send jobs sent via traditional 802.11x networking can be intercepted, compromising the confidentiality and integrity of the information. Imaging and printing security threats will undoubtedly increase. For instance, the Computer Security Institute reported in its 2005 CSI/FBI Computer Crime and Security Survey that unauthorized access rose dramatically in the last year and replaced denial of service as the second most significant contributor to computer crime losses. And recent publications by hacker groups have raised the awareness that imaging and printing devices are more than simple appliances and that these devices have capabilities beyond printing and scanning. Unauthorized data access isn’t the only problem, either — denial-of-service strikes against networked MFPs and printers can diminish productivity, and unauthorized device usage can deplete consumables stocks and increase supplies costs. Download Full Whitepaper: HP LaserJet MFP End-to-End Security

Introduction HP is committed to supporting our customer’s operating system needs. As new operating systems and service packs are introduced, HP engineering teams perform testing to verify compatibility on HP products.This allows our customers to pick the operating system and service pack which best suits their computing environment. This white paper discusses installing Windows 7 on selected HP products. The document provides basic instructions for the installation process. The information contained in this white paper is current as of the date of publication. It is recommended that you refer to http://www.hp.com/support for the most current files. These instructions are provided as a courtesy for customers upgrading to Windows 7. If you need help using a Microsof®t Windows® 7 DVD that was not obtained through the Windows 7 Upgrade Option Program from HP, contact Microsoft: http://windows.microsoft.com/en-us/windows7/help Microsoft supports the Windows 7 software under Microsoft warranty terms. However, HP continues to support your PC hardware under the terms of your PC's limited warranty. If you received a Windows 7 Upgrade DVD through the Windows 7 Upgrade Option Program from HP and you need assistance beyond these instructions, please contact HP by visiting www.hp.com/go/contacthp. HP recommends that you back up all user data and burn or locate your system recovery disks before beginning any upgrade or re-installation. List of Tested Systems The following HP Personal Workstations are supported for upgrade to Windows 7. Personal Workstations HP Z400 Workstation HP Z600 Workstation HP Z800 Workstation HP xw4600 Workstation HP xw6600 Workstation HP xw8600 Workstation HP xw9400 Workstation Download Full Whitepaper: HP Personal Workstations Step-By-Step Instructions for Upgrading Windows Vista or Windows XP Systems to Windows 7

Choosing hardware and software for a workstation is often a no-brainer—you know what you need before you even start looking at platforms. What if you could pick and choose your components based not only on your individual requirements, but also on the assurance that they would be available for the lifecycle of your HP Workstation? Now, with HP Stable & Consistent Offerings, you can. Choose from a range of options that will be available as long as your HP Workstation, including: • Processors • Graphics cards • Hard drives • Optical drives • Memory • Operating systems • Peripherals Sound amazing? It is. That’s HP. Imagine measuring refresh cycles in years instead of months. HP Stable & Consistent Offerings allow HP Workstation customers such as OEMs and large enterprises to simplify their certification and support burdens and streamline large deployments with configurations that are long-term future-ready right out of the box. This stability is also a bonus for resellers and channel partners who want to meet the specialized platform stability requirements of their large volume customers and help them minimize the disruptions associated with repeatedly qualifying new configurations. Download Full Whitepaper: HP Stable & Consistent Offerings

MPX200 Multifunction Router Solution Overview As mid-range and enterprise businesses grow and deploy physical and virtual servers and storage arrays, information required to manage, share, and protect data also continues to grow. The HP StorageWorks MPX200 Multifunction Router (MPX200) extends the Fibre Channel SAN investment with integrated multi-protocol support, allowing customers to incorporate iSCSI servers, Fibre Channel over Ethernet (FCoE) servers with no additional storage arrays or management costs. MPX200 provides (with optional licenses) Fibre Channel over Internet Protocol (FCIP) connectivity for remote replication using HP Continuous Access software and online and offline data migration between heterogeneous storage arrays. The MPX200 (Figure1) has enterprise-class availability with dual hot-pluggable power supplies and router blades to satisfy no-single-point-of-failure requirements. Figure 1: MPX200 Multifunction Router There are two blade options available for the MPX200 Multifunction Router: • 10-1 GbE blades with two 10 GbE ports, two 1 GbE ports, and two 8 Gb/s FC ports • 1 GbE blade with four 1 GbE ports and two 8 Gb/s FC ports NOTE: The 10-1 GbE blade includes two 1 GbE ports. Simple, Scalable, and Secure The MPX200 provides a simple, scalable, and secure storage solution. It offers simultaneous Fibre Channel (FC) support, 1 GbE iSCSI, 10 GbE iSCSI, and FCoE support, providing modular multi-protocol SAN designs with increased scalability, stability, and return on investment. The MPX200 provides a secure storage solution for virtualized server environments. In addition, this solution enables customers to have the best of both worlds: low cost server connectivity using iSCSI and faster backups using Fibre Channel. Download Full Whitepaper: HP StorageWorks MPX200 Solution Architecture Whitepaper

Overview The HP StorageWorks X1000/X3000 Network Storage Systems (NSS), referred to as Storage Servers, offer unified storage features that are easy to install, manage, and configure. Built on industry-standard hardware and based on Microsoft Windows Storage Server 2008, the NSS products are powerful storage solutions that support the entire Information Lifecycle Management (ILM) process for data hosted on these servers. This document identifies various tools and resources offered by HP and Microsoft to manage these environments. Setup, configuration and updates Quick Restore (QR) DVD The HP Storage Server comes preinstalled with Microsoft Windows Storage Server 2008 x64 Edition Operating System, which includes Microsoft iSCSI Target and either HP Automated Storage Manager on X1000 Storage Servers or Microsoft Cluster Service license on X3000 Storage Servers. In the event of an irrecoverable crash, use the QR DVD to restore the Storage Server. The DVD is also available online at (http://software.hp.com/portal/swdepot/displayProductsList.do?category=NAS). Initial Configuration Wizard The HP Initial Configuration Wizard provides a quick and easy way of configuring the HP Storage Server by setting up basic system configuration parameters like Date, Time, Network, and Computer Name. Download Full Whitepaper: HP Storage Works X1000/X3000 Network Storage Systems

The HP Universal Print Driver is more than a onesize-fits-all print solution. The sophisticated yet simple print driver communicates directly with each HP device, gathers configuration information, then customizes the user interface to show the device’s unique, available features.

While some multi-device print drivers only enable the most basic functions, the HP Universal Print Driver enables most available features—no matter how advanced—from two-sided printing and stapling to watermark printing on all of the devices
it supports. Users are never held up or held back.

While the user interface is customized for each device, users enjoy a familiar experience regardless of device.

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The HP Universal Print Driver for Windows is the single driver that gives users instant access to virtually any HP LaserJet printer or MFP, without downloading separate drivers. Anything but generic The HP Universal Print Driver is more than a onesize-fits-all print solution. The sophisticated yet simple print driver communicates directly with each HP device, gathers configuration information, then customizes the user interface to show the device’s unique, available features. While some multi-device print drivers only enable the most basic functions, the HP Universal Print Driver enables most available features—no matter how advanced—from two-sided printing and stapling to watermark printing on all of the devices it supports. Users are never held up or held back. While the user interface is customized for each device, users enjoy a familiar experience regardless of device. Speaks your language—and your printer’s language. It’s just as important for print drivers to communicate with people as with printers. That’s why the HP Universal Print Driver is available in 26 different languages. This multilingual driver also supports multiple printer languages, including PCL5, PCL6, and HP postscript 2 and 3 emulation and is compatible with a range of Windows® environments, including Windows Vista™. This means the HP Universal Print Driver is compatible with more HP print devices than ever, including most color and black-and-white printers, MFPs, and digital copiers. Download Full Whitepaper: HP Universal Print Driver for Windows, Version 4.0

Independent studies by major auditing firms indicate that most businesses lose one out of every twenty documents they create or receive. The costs associated with lost or simply misfiled documents mount quickly. In partnership with HP, Informa Software delivers a solution that eliminates the time wasted looking for documents and the cost of making unnecessary copies. Simply scan from the front panel of an HP mfp and file your document with a few keywords. Unlike copier-based mfps, IQmfp allows the input of index keywords from your desktop. All document types and search fields are custom-definable. IQmfp will also capture documents from MS Office applications or any Windows file type through the native Windows “Send to” feature with a few keystrokes. Security at the document type, user and group levels insure that only authorized users gain access to documents. Using an intuitive browser-based search, IQmfp can find documents by keywords or data ranges. Documents are displayed in the industry-standard Adobe® PDF Reader, allowing you to save, print, e-mail or even fax as necessary. IQmfp saves you money by dramatically reducing labor and other operational costs. Fewer trips to the filing cabinet and copier mean more employee productivity. Finding information quicker means being more responsive to customers, which translates directly into a competitive advantage. Download Full Whitepaper: IQ-MFP...The Electronic Filing Solution That Makes You More Efficient And More Profitable

Challenge Question # 1 To maintain network security, Acme corporation tightly controls software on devices connecting to their network. Each vendor must pass a rigorous testing and certification process before their equipment can be connected. No changes allowed without recertification. Your technician Jan is covering for Dave who is away on vacation. She is called to an Acme device to address a power supply problem. A new software release resolves this issue. Jan upgrades the device to the new software level. Later that day, your account manager gets a call from Acme IT Security about (yet another) security violation. How was this a security violation? Challenge Question # 2 Sales is working through the details of the managed services renewal for Acme. The final workshop with the customer is just closing out. Your products have the security features Acme is looking for and the pricing is favorable for both parties. Suddenly, the door opens and in walks the newly appointed Acme Security Officer. Casually, they hand you an Information Security Agreement (ISA) that  hey’d like you to sign. The ISA has questions about security incident response, change management, business resumption, HR policies, and etc. Internally, where do you go for answers?

Handling print processes within a user organization would almost be a non-issue if the printing environment consisted of multiple instances of the same device on the network. Unfortunately, this is typically not the case. A company’s printer fleet usually consists of multiple brands and models, which can make management, support, and use of print devices challenging. One aspect that makes this printing scenario so difficult is the existence of multiple print drivers.

The existence of multiple print drivers within an organization can bring a number of challenges for IT personnel, the help desk, the end-users, and the organization as a whole. First of all, multiple drivers mean multiple interfaces. Different driver interfaces may offer different options (or at least place the option tabs and buttons in different places) and different formats, which make the printing process more challenging for the knowledge worker. In addition to causing extra pain points for the end-user, this typically results in extra calls to IT and help desk personnel. This is just one of the many challenges associated with a multiple driver environment that we will examine in this whitepaper. Other challenges, such as those associated with the installation and management of devices, can have an even greater impact on an organization in terms of incurred costs and lost productivity.

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Introduction The Payment Card Industry (PCI) Security Standards Council™ guides the efforts of Chief Information Security Officers, Compliance Officers, and others who protect cardholder information for payment card issuers, merchants, banks, processors, and service providers. The Council's PCI Data Security Standard (DSS) is a comprehensive set of requirements for security infrastructure, policies, and practices, intended to improve the security of cardholder and account data throughout the industry. As the PCI Council completes its fifth year of operation, this paper reviews: • successes and setbacks of the PCI Data Security Standard • implications of the Council's new Prioritized Approach to DSS • practical steps professionals can take to improve data security and maintain PCI DSS compliance • effects of emerging technologies and legislation This paper is an update and guide, not a tutorial on PCI DSS. Readers new to the standard should consult the excellent materials1 available from the PCI Security Standards Council itself, or one of the many introductory guides available from solution providers. Compliance and Security Few doubt that PCI DSS has helped standardize industry security practices and improve data protection. Often cited as a model for industry self-regulation, DSS helps card brands, issuing banks, merchants, and others reduce direct losses from fraud, and risks of reputation loss and litigation from data security breaches. Industry members comply with the standard out of direct financial self-interest, or indirectly to support the interests of powerful partners. DSS has been especially effective at improving security practices on the industry's front lines. In the words of Ellen Richey, Chief Risk Officer for VISA, "More than 90% of the largest card accepting merchants and about 97% of processors in the United States have validated compliance with PCI. The companies that fully embrace it are protecting themselves every day by maintaining their defenses, scanning systems, detecting anomalies and addressing threats."3 Download Full Whitepaper: PCI and Data Security The Prioritized Approach and a Look Ahead

Integrated Document Management The new DocuWare 5 document management system is state-of-the-art software for integrated document management. It can automatically process any type of document regardless of its source; with internal control procedures that help you meet audit requirements. DocuWare 5 imports them, classifies them, adds a fulltext index and makes them available for onward processing. Additional Records Management functions ensure that all access is secure, controlled, and logged. Enhanced with workflow functionalities, Web Content Management and universal integration functions, DocuWare 5 provides powerful Enterprise Content Management (ECM) functionality for enabling expansion throughout an organization. DocuWare 5 offers comfort and security. Even the most exacting users will be impressed not only by the comprehensive features, but also by its userfriendliness and simple administration—all of which, together with the extensive integration capability and optimum security, combines to make DocuWare 5 a product that can grow with your requirements, well into the future. Download Full Whitepaper: Productinfo DocuWare 5

What You Need to Know to Protect Your Data. A CBS news story recently detailed the unfortunate compromise of customer data stored on the hard drive of several multi-function printers (MFPs). Since this story aired, several Xerox customers have been understandably concerned. They want to know what features and functions are available on their current MFP equipment to ensure that their data is not compromised. And most importantly, they want to know how to dependably remove customer data from their machine at the end of its useful life. The solutions to this challenge are many. Some systems have disk encryption or 3-pass disk overwrite software available on the machine. These systems are fully protected against data compromise if the features are utilized. However, most in-place systems at customer sites do not have these features on the systems. In these instances, customers are generally advised to either upgrade themachine with a security kit or to pay to have the hard disk removed prior to leaving the customer’s facility. In either case, it’s an expensive and time consuming process that customers have not incorporated into their budgets. A Competitive Trade-in Option to Address MFP Security Concerns. If a customer trades their competitive equipment with Xerox as part of a new MFP implementation, Xerox will crush the equipment making any residual customer data inaccessible. The Xerox process will involve crushing the hard drive to prevent retrieval of any residual data on the machine. The Xerox process includes pick-up of the competitive equipment from the customer site and maintaining custody of the unit until it is dropped off at the destruction facility. Xerox tracks the equipment while it’s under our control to ensure the integrity of the process until the unit is crushed. This process will give our customers “ peace of mind” that their data is protected if their current non-Xerox equipment is traded for new Xerox equipment. Additionally, virtually all new Xerox MFP equipment comes standard with 128-bit AES disk encryption as well as 3-pass disk overwrite features to ensure that our customer’s data is protected from day one on their new equipment. Download Full Whitepaper: Secure Competitive Trade-in Program for MFP's

“Our focus has always been on providing the very best treatment for our patients,” commented Carl Labbadia, Grove Hill’s Director of Information Systems (IS). “At times this has meant that our energies have not always been directed at remaining on the leading edge of information technology. For the last 12 years, with attention being paid to other areas of optimizing patient care, we’ve ran the same legacy billing and appointment management system.” He continued, “Each of our eight locations were connected using a proprietary local area transport protocol and we had over 100 dot-matrix printers, distributed across all of the offices to print patients’ Encounter forms. These forms cover standard information, such as name, date of birth, physician’s name, and lists of common procedures with associated diagnoses for medical staff to check-off and were printed on two-part, pre-printed stationary.“ Encounter forms were created for every patient visit – totaling over 5,000 forms each day. “There were multiple disadvantages with the old infrastructure,” recalled Labbadia. “The technology had become costly to manage and maintain. Fifteen percent of my technicians’ time was spent supporting and repairing the old dot-matrix printers. Download Full Whitepaper: Success Story: HP LaserJet 1200N and Capella Technologies

Over the past several years small organizations have compiled dozens, medium-sized organizations hundreds, and large organizations thousands of printers, copiers, multifunctional devices, faxes and scanners to produce documents. These same organizations have contracted with courier services to distribute documents and invested in software applications to help manage them. Many also outsource document production and even destruction. As of 2006, Hewlett Packard has placed over 100 million laser printers in North America. Copier manufactures have installed over eight million copiers and multifunctional devices. Even with the surge of attaching documents to e-mail for distribution, faxing documents is still very popular. Two years ago FedEx bought Kinko’s. What does this marriage tell us about the connection between document production and distribution? They are a perfect match. At the time of this writing FedEx® stock is $116 per share reflecting a bullish outlook on corporate America’s appetite for outsourcing document production and distribution. Even with the massive investments and dependence on document technology and related services, the print space in most organizations can be likened to corporate America’s junk drawer. Just like the junk drawers in our homes, print spaces are rarely managed effectively and even less rarely cleaned out and reorganized. Download Full Whitepaper: The Business Case for Managed Print Services and Variations Thereof

Is a picture really worth a thousand words? In this age of multimedia and mass communication, it often seems so. Recent research supports the idea that visual communication can be more powerful than verbal communication, suggesting in many instances that people learn and retain information that is presented to them visually much better than that which is only provided verbally. These are welcome findings to anyone whose work involves using visual presentations to persuade or instruct others. Even more welcome is the news that today, presenters have more resources than ever available to them for creating and displaying the most visually rich programs possible. Communicating Effectively In The Visual Age Visual communication is everywhere today, from electronic media like Web pages and television screens to environmental contexts such as road signs and retail displays. As the National Education Association has pointed out, ”Western civilization has become more dependent than ever on visual culture, visual artifacts, and visual communication as a mode of discourse and a means of developing a social and cultural identity.” 1 That’s an interesting observation, but what’s even more intriguing is that there is evidence to suggest that people not only communicate visually more than ever, they also communicate better when they communicate visually. This is an important revelation to those who create presentations for work or education and who want to make those presentations as compelling and effective as possible. This paper is designed to help presenters make the most of this information by describing the evidence for the power of visual communication, identifying the key components of effective visual presentations and discussing the technologies that make it possible to use these components to craft more successful presentations. Download Full Whitepaper: The Power of Visual Communication

Introduced over thirteen years ago, Xerox’s exclusive solid ink technology is not only a viable, affordable option for those companies looking to add color to their business documents, but it has also become a competitive force in the industry. Other companies have tried to compete with Xerox’s long history of color expertise, but none have come close to matching the convenience and quality offered by solid ink technology. Solid ink adds value to businesses. It is the only printing technology that can create brilliant, vibrant prints on a wide range of media. It is the easiest technology on the market to use. It is the only technology that produces minimal waste. And, with a low entry price and cost per page, solid ink printers truly give customers the most value for their money. This white paper takes a closer look at the technology that continues to make Xerox stand apart from the rest. Today’s Business Office Office color printers need to address a broad range of applications and serve diverse teams. While one group may demand flawless rendering of complex PostScript® files and detailed photographs, another team may want fast printing of text documents or quick business presentations. The need for color and versatility is everywhere. Considerations include: • How can I get black & white and color at the same time? • What does the typical user need to know to successfully use the printer day in and day out? • How quickly can consumables be replenished? • How many users can share the printer before print times become unacceptably long? • How well does the driver software integrate the printer into the user’s workflow? • If the printer is shared among groups, can it account for usage? Download Full Whitepaper: The Solid Advantage

Overview HP Web Jetadmin has the ability to discover non-HP printers connected to the network via non-HP print server devices. By supporting third party printers, HP offers a network printer management solution that drives an additional step further toward the “one-stop-shopping” concept that LAN administrators desire. LAN administrators will now be able to discover and manage printers offered by all major printer vendors from a single software interface. Discovery During discovery of devices, HP Web Jetadmin uses SNMP queries to gather information from the printer and print server device. If HP Web Jetadmin concludes that the device is a peripheral such as a printer, plotter, multi-function device, etc., it will display it in the list of discovered devices. In order for HP Web Jetadmin to conclude that a device is a peripheral, the device must be able to answer a set of basic questions. A MIB (Management Information Base) is a set of objects that defines the types of SNMP queries that can be asked of a device. For example, the Standard Printer MIB (RFC 1759) is a generic set of objects to which most peripherals should be able to provide answers when queried. The Standard Printer MIB consists of objects that describe functionality and capabilities of the printer uch as page counts, media types, etc. Other common MIBs include MIB-II (RFC 1213) and the Host Resources MIB (RFC 1514). Devices must be able to answer queries defined in these common MIBs in order for HP Web Jetadmin to discover the devices. Otherwise, there is not enough information pertaining to the device to warrant displaying it in the list of discovered devices. HP Web Jetadmin focuses on printer management, and it would be increasingly difficult to distinguish devices as printers unless they can answer a standard set of questions such as those defined in the Standard Printer MIB. Download Full Whitepaper: Third Party Printer Discovery

HP Web Jetadmin version 10.0 is packed with features designed to save you time, improve user productivity, and make your life easy. Enjoy drag-and-drop capability, right-click functionality, single sign-on, a brand new task-based interface, enhanced management of printing supplies, and device discovery based upon Active Directory services—just to name a few.

HP Web Jetadmin 10.0 puts more information at your fingertips, empowering you to manage your total printing and imaging environment more efficiently than ever. Ad hoc reports, customizable templates, improved performance, and a native database all help you work faster and better. Easily manage your supply inventory and assess future needs with proactive supplies reporting and alerts. Convenient supplies reordering capabilities maximize printer uptime.

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Executive Summary The print industry is changing rapidly. Customers are developing  increasingly complex documents and are consistently demanding shorter  turnaround times and greater output consistency. Personalized marketing  communications and higher volumes of shorter print runs increase the need  for files to come into the print shop ready to print with minimal operator  intervention. Both Xerox and Adobe are evolving our solutions to help our  customers stay ahead of the crowd and address their emerging  production requirements.  Xerox and Adobe have partnered to integrate the Adobe PDF Print Engine  into the FreeFlow Digital Workflow Collection including the FreeFlow Print  Server. This addresses the needs of today’s print professional by enabling   a true end-to-end native Adobe PDF workflow. The FreeFlow Print Server with the new Adobe PDF Print Engine and JDF support drives workflow  consistency and flexibility in a number of ways. First, it processes native  PDF files without conversion to PostScript, maintaining design integrity  without any compromise. It also ensures reliable, consistent printing while  keeping the PDF documents themselves device-independent. Because the  Adobe PDF Print Engine uses a common renderer for previewing and final  output, printers and designers alike can count on reliable  oft proofs. Current Workflow Challenges There are a number of challenges facing designers and printers today. At  the top of the list is ensuring that the designer’s creative intent is easily and  reliably produced on a printer. Jobs can include design elements such as  transparencies, mixed color spaces and layers, Customer demands for fast turnaround times and an increased number of short run jobs add further complexity to managing the print production process. There is a need for designers as well as printers to have flexibility in their workflow, allowing jobs to be sent to any number of printers as well as make last minute changes to a print file without having to go back to the source application. Download Full Whitepaper: White Paper Xerox Freeflow Print Server with Adobe PDF Print Engine

Executive summary In the 21st century, and with information as the key asset of every organization today, security is essential to the office------for documents and for any devices connected to the network. And the network is today’s business hub. The threat is very real and the stakes are growing at exponential rates. A breach in the security of an organization’s documents can result in unauthorized use of sensitive or proprietary information. It can lead to harmful disclosure, stolen or compromised intellectual property and trade secrets. And for many organizations, these security breaches can end with costly fines and litigation, to the tune of hundreds of thousands to millions of dollars. When it comes to networked multifunction devices, or MFPs, additional vulnerabilities can be present because these devices can print, copy, scan to network destinations, send email attachments and handle incoming and outgoing fax transmissions. For those in IT, it’s critical to the security of an organization’s network to make sure that security infractions can’t happen through networkconnected MFPs------or at the devices themselves. After all, attacks can originate in unexpected ways: • The phone line attached to an MFP could be used to access the network • The web server used to manage the MFPs and printers is vulnerable to attack • Unprotected electronic data at rest on the hard disk, or in motion to/from the device • Malicious emails can be sent from an MFP with no audit trail. Just about anyone can launch attacks against a network and a company’s information assets if an MFPs physical and electronic access isn’t securely controlled and protected. Those attacks can be as simple as someone picking up documents left in the MFPs output tray, to malicious worms pulling sensitive documents off the network. Download Full Whitepaper: Why MFPs Matter to IT Part IV: Ensuring Security on the Network

Background Information Technology advances sometimes come in unexpected places. To most of us, the black powder we have been adding to copiers and printers for the last sixty years doesn’t seem to have changed very much. It certainly looks the same. But looks can be deceiving. As a result of sixty years of research and thousands of patents, today’s toners flow better, store better, fuse better, and develop more efficiently, resulting in cleaner, better looking prints. But under the surface, other technological advances in toner design have also enabled better, less expensive, and safer photoreceptor and fuser materials not to mention faster and cleaner operating machines. The newest advancement in toner technology is EA toner. What is EA Toner? EA Toner is chemical toner prepared by Emulsion Aggregation, or a chemical process used to “grow” very small, uniform particle sizes from even smaller (sub-micron) size toner components. The EA process can deliver the desired size and narrow particle size distribution required for excellent color image quality. This small size and the relative uniformity of all the articles in a particular “batch” of EA toner is more predictable than the conventional mechanical process of pulverizing extruded plastic for toner. It is also less energy intensive. Emulsion refers to the synthetic chemical process to form latex toner resin and aggregation means to bring the toner ingredient’s particles together to form the desired particle size and spherical shape. How is it different from other toners? The conventional toner manufacturing process, consists of starting with just the right plastic, melt mixing in pigment and special ingredients, and pulverizing the resulting block of composite plastic to a fine powder. Finally, the powder still has to be processed to remove oversized chunks and ultra fine particles. This multi-step process results in non-uniform angular particles with a somewhat wide size and shape distribution. As amazing as the resulting toners were, to step up to the challenges that each new generation of xerography required, the manufacturing process still limited engineers in creating toner with all the capabilities they wanted. Download Full Whitepaper: Xerox Technology EA (Emulsion Aggregation) Toner